Complaints policy
At Sheffield BID, we are committed to delivering high standards in everything we do. We value feedback and take complaints seriously, using them as an opportunity to learn and improve.
How to make a complaint
If you are dissatisfied with any aspect of our work, please contact us via:
Email: enquiries@sheffieldbid.com
Phone: 0114 339 2015
Post: Sheffield BID, Spaces @ Pennine Five, 20-22 Hawley Street, Sheffield S1 2EA
Please provide as much detail as possible, including your contact information and the nature of your complaint.
What happens next
We will acknowledge your complaint within five working days.
A full investigation will be carried out by a senior member of staff.
We aim to respond with a resolution within 10 working days.
Further action
If you are not satisfied with our response, you may escalate your complaint to the Chair of Sheffield BID.
